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Submit a Complaint

We take all complaints seriously and aim to resolve them promptly

UK GDPR Complaint Rights

Under the Data (Use and Access) Act 2025, you have the right to complain about how we handle your personal data.

  • We will acknowledge your complaint within 30 days
  • We will investigate and respond within a reasonable timeframe
  • You can escalate to the ICO if you're not satisfied with our response

Alternative Contact Methods

If you prefer, you can also submit complaints via:

Escalation to the ICO

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office:

ICO Complaint Portal →